01 Fastest path
In-app support & live chat
Sign in to Smackdab and open the support chat. This is where you start and manage a support request tied to your account.
Open in-app supportSmackdab Support
Help that stays in the loop.
Start with live support inside Smackdab, or choose email and the community when that fits your day better. Your work stays at the center of the conversation.
Open in-app support 
Live chat is provided inside the app.
Live chat is provided inside the app. WE'VE
GOT YOU
GOT YOU
Smackdab support In app
Choose your path
Three ways to get unstuck.
We keep support simple: one primary in-app channel, one direct email address, and a community built for shared learning.
02 Prefer email?
Email support
Send us a message when email is more convenient. Include a short description of what you need and we will route it to the right person.
Email support@smackdab.ai 03 Learn together
Community forum
Browse questions, discussions, product ideas, and the roadmap—or ask the community when you want a shared answer.
Visit the communityWhat to expect
Clear expectations. Less chasing.
Our support team is available during business hours, with response targets that match the urgency of the request.
Support hours Monday–Friday
8 AM–6 PM ET
8 AM–6 PM ET
Commercial support is handled during these hours.
Maximum first response Within 2 business days
That is the target for low-priority requests; urgent requests have faster targets.
Phone support Not offered
Use in-app support or email so the team has the context needed to help.
First-response targets
We match the response to the urgency.
These are initial human-response targets for standard commercial support. Enterprise terms may provide different commitments.
- P1 / Critical
- 30 minutes
- P2 / High
- 1 hour
- P3 / Normal
- 1 business day
- P4 / Low
- 2 business days
Response targets are goals and do not create service credits. Free and trial plans have community support only; see the Product-Specific Terms for the complete support terms.
Start here